Q: How do we cancel a booking if we are unable to attend?

Please contact our Reservations team on 01784 697264 or email reservations@thebailiwick.co.uk

Question 1

What are The Bailiwick’s opening hours?

Accepted Answer

Our opening hours are subject to seasonal variations and we endeavour to keep the section towards the very bottom of each website page up to date. Special arrangements may come into force for and around Bank Holiday periods, particularly Christmas and the New Year.

Question 2

Where can we park at The Bailiwick?

Accepted Answer

The vast majority of our visitors arrive by car or on foot (the postcode for SatNav purposes is TW20 0HN). The Restaurant does not have its own carpark. The parking directly opposite the pub is resident only parking. The only 'visitor' parking is diagonally opposite us on the lay-by on Wick Road, this is owned by the council and is a paid for parking area. Please be aware that parking spaces are limited in the lay-by, and we share those parking spaces with dog walkers/visitors etc in Virginia Water. The closest reliable parking is around the corner at Savill Gardens, which is a 10 minute walk away (through the park).

Please leave yourselves plenty of time to find parking as we can not accept cancellations due to parking issues. We recommend dropping off any persons unable to walk at our door and then moving the car to your chosen parking location.

Question 3

What is your Cancellation Policy?

Accepted Answer

The Bailiwick Free House requires a credit or debit card for all reservations to secure your booking. No payment is charged to the card prior to the reservation. If the booking is not honoured, in whole or in part, or is not cancelled with more than 24 hours prior to your table seating time, a cancellation fee of £25 per person will then be charged to the credit or debit card used to secure the booking. No exceptions. If you are booking a table for within the next 24 hours, the same terms and conditions apply. For larger groups of 6 or more, we would require 48 hours notice.

Question 4

How far ahead can we book to visit The Bailiwick and can we change a booking once it has been confirmed?

Accepted Answer

We generally accept bookings up to 12 months in advance. Restaurant bookings may be cancelled or changed up to 24 hours prior to your reservation time for parties of up to 5 people. For larger groups of 6 or more, we would require 48 hours notice. Where staffing levels allow and, at the absolute discretion of the  Manager, tables may be made available for ‘walk-ins’ in our Pub. However, booked diners will always be our priority.

Question 5

How do I book for a special celebration at The Bailiwick and can we bring a cake?

Accepted Answer

Many of our Restaurant guests are celebrating birthdays and anniversaries, and our online system permits notes to be added to this effect. However, if you have any particular requests, please contact us via our reservations@thebailiwick.co.uk email address.

We are happy for guests to bring along their own special cake to be enjoyed after dessert/cheese course as part of a group celebration. Should you wish to offer the cake in place of the dessert course, we can serve this for you subject to our current 'cake-age' charge of £2 multiplied by the number of diners in your group.

Cake-age charge is only applied when guests don't order a minimum of 2 courses.

Question 6

How do we cancel a booking if we are unable to attend?

Accepted Answer

Please contact our Reservations team on 01784 697264​​​​ or email reservations@thebailiwick.co.uk

Question 7

Which credit cards are accepted at The Bailiwick?

Accepted Answer

The Bailiwick Free House accepts Mastercard, Visa and American Express (Amex).

Question 8

Are children allowed in the Restaurant?

Accepted Answer

We have a Children’s Menu for children under 12, which can requested via email reservations@thebailiwick.co.uk. Please make us aware of highchair requirements or if you would like to bring a pushchair into the Restaurant as some tables are more suitable than others!

Question 9

Are dogs allowed in the Restaurant?

Accepted Answer

We do allow dogs in our restaurant due to our location we are popular amongst walkers in Virginia Water. We have a dog friendly vending machine provided by Muddy Barkers so while you quench your thirst and have a snack your four legged friend can too.

Question 10

Can we make a group lunch or dinner booking at The Bailiwick?

Accepted Answer

Bookings for groups of 7 or more cannot currently be made online and we recommend calling us directly on 01784 697264​​​​ or emailing reservations@thebailiwick.co.uk

We are a small team and wish to offer all of our guests the best possible dining experience.  To this end, we require all of our tables of 6 or more guests to pre-order with us.  This allows our small team of chefs to be prepared and free's up time for our front of house staff to give you their full attention.

Question 11

How long do we have the table for?

Accepted Answer

Tables for up to 2 guests will be guaranteed for 1 hours and 45 minutes from time of booking, tables of 3 for 2 hours from time of booking, tables of 4-5 for 2 hours 30 minutes from time of booking and any table 6 or larger for 3 hours from time of booking. We may require your table back after this time.

Question 12

Can we bring our own wine?

Accepted Answer

Yes, we offer corkage at £25 per bottle.

Question 13

How do we advise our dietary requirements or make specific requests for simplified dishes?

Accepted Answer

Our online bookings system permits diners to advise us of the more standard food allergies and intolerances. If any dietary requirements are outside of these standard allergies and intolerances, and might require additional changes to the dishes on our menus, please contact us a minimum of 2 days prior to your planned visit to establish that we can cater for your requirements, including simplified food choices.

Question 14

Do we have to pay a deposit for our restaurant reservation?

Accepted Answer

Full or partial advance payment may be required for certain menus and events. However, for normal restaurant bookings, we take no deposit, just credit card details to secure your booking, which will only be used in the event that a reservation is cancelled outside of our Cancellation policy periods.

Question 15

Can we bring a wheelchair into the Restaurant and what facilities are available?

Accepted Answer

Wheelchairs can only be sited in our upper Dining Room using the main entrance to the Restaurant and only certain tables cater for wheelchairs more comfortably than others. We recommend making your booking via reservations@thebailiwick.co.uk or 01784 697264 to ensure a suitable table allocation. The facilities are not adapted to be wheelchair accessible but most guests can use them with no issues.

Question 16

Can I purchase a voucher online?

Accepted Answer

We don’t currently offer vouchers, however if you wish to enquire about gifting an experience please contact reservations@thebailiwick.co.uk and we would love to further assist you.

Question 17

Is there a dress code for the Restaurant?

Accepted Answer

Most diners fall under ‘Smart Casual’ but please come how you feel most comfortable; muddy boots are welcome after a long tiring walks and flip flops and shorts on those hot sunny days!

Question 18

Can we come for a drink in the Pub or Terrace?

Accepted Answer

We do not take bookings for our Bar Stools or Terrace and walk-in bookings are accepted on a first-come-first-served basis, with our booked Restaurant diners retaining priority. Subject to these qualifications, we are happy to serve drinkers at our Bar and at the terrace to the side of Pub.

Question 19

How long do we need to allow for the À la Carte Menu?

Accepted Answer

We generally recommend allowing at least 2 hours for the À la Carte Menu. If you have any time constraints, such as a taxi booking, please advise our Front of House team.

Question 20

What is The Bailiwick’s service charge policy?

Accepted Answer

A discretionary 12.5% service charge is added to restaurant bills, but you are welcome to request that this is removed in full or amended, as you wish. The full service charge goes directly to our hardworking small team.

Question 21

Lost Property

Accepted Answer

In the event that personal property is left behind at the restaurant and you are unable to collect it, this can be returned by post subject to an additional charge dependent on the weight of the item(s) and a minimum administration charge of £15.

Frequently Asked Question's